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Terms & Conditions

Terms & Conditions

Terms and Conditions

By using this site you agree to the following terms and conditions:

1. Prices

The prices of our products are clearly set out on drinkschest.com. However, it is possible that occasionally we may accidentally under-price an item. If this should occur, we are not liable to supply that item at the stated price, provided that we notify you before we dispatch the item concerned. Our prices are inclusive of the VAT payable unless we state otherwise. The price of the items does not include the delivery charge. Our delivery rates are displayed on the delivery page of our website and will also be listed at the checkout whie completing your order. 

2. Availability

Occasionally we may not be able to supply a product that has been listed as available to purchase due to unforeseen circumstances. If this should happen we will notify you as soon as possible.

3. Delivery

Our standard delivery charge only covers Mainland UK.

Orders to the UK Highlands, Islands and Northern Island the Scottish Isles will attract an additional surcharge based upon the location of the shipping address provided. 

Our couriers do not deliver to PO Box Numbers.

All deliveries must be signed for at the recipient's address in order to acknowledge receipt of the products. A delivery note detailing the products purchased from and supplied by drinkschest.com will be stored within your package, which is your proof of delivery.

Please refer to the delivery page if you have any questions regarding delivery, this page also forms part of the Drinks Chest terms and conditions. Please email use the contact form if you require further details.

4. Age Restriction

By entering this website you confirm that you are 18 years of age or older.

As the law requires, we will not sell to anyone who is not 18 years of age or over.

If you are buying a product as a gift – the recipient must be over 18 years old.

5. Order Cancellation 

You have 45 minutes after placing the order to cancel your order, use the internal messaging service in your Drinks Chest account or use our contact form, and recieve a full refund. After this point we cannot guarantee that the order hasn't been packed and shipped. If your order has already been dispatched you may cancel your order at any time up to 14 days after the goods are received, but you will be liable for the initial and return delivery cost. The goods must arrive back at our dispatch depot unopened and undamaged. You will be sent details of a returns address. All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period. 

7. Amending An Order

You have 45 minutes after placing the order to make any amendments, use our contact form with any changes you wish to make. After this point we cannot guarantee that the order hasn't been packed and shipped. If you wish to change your order after this point, you will be liable for initial and return delivery costs. 

8. Returns

We will provide a full refund or replacement of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary. On the rare occasion where the products delivered are different to those ordered we must be informed within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order. Please use our contact form for further information.

9. Payment

You can pay for products purchased from drinkschest.com by using any of the following cards: Visa, Mastercard, Visa Debit, Visa Electron and Maestro. We do not accept Cheques. We do not accept American Express or Diners Club. All cardholders are subject to validation checks and authorisation by the card issuer. We will not deliver any products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.

10. Product Information

We endeavour to advertise our products accurately, however we cannot guarantee the accuracy of information provided on our website about products, such as photographs, images and descriptions.

11. Governing Law

Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

12. Privacy and Cookies Policy

Here at Drinks Chest we take your privacy very seriously. We use the information you provide to help process your order as fast as possible. All data we collect is in accordance with the Data Protection act 1998.

You can read our full Privacy and Cookies policy here. This policy forms part of the Drinks Chest terms and conditions. 

13. Customer Services

If you have any order related queries please refer to our FAQs or contact using our contact form.

We aim to respond to all enquiries within 1 working day.

www.drinkschest.com is operated by Mentholmans Limited.

Registered Office: 128 West Street, Sheffield, S1 4ES

Mentholmans Limited company registration No. 08283472 - VAT No. 152950803

14. Offers

We hold the right to change or remove any special offers at any time, including discount codes, free delivery or reduced prices, subject to the store owners discretion. 

15. Language

The Drinks Chest website is only available in English (UK).

16. Statutory Rights

These terms and Conditions do not affect your statutory rights as a consumer.


Drinks Chest gives permission for these terms and conditions to be stored and/or printed. 


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Copyright 2019 Drinks Chest is a trading name of Mentholmans Ltd (08283472) VAT: 152950803 AWRS: XCAW00000102420 | Buy Alcohol Online UK | Wholesale Spirits and Alcohol UK | All Rights Reserved |
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