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Delivery & Returns

Delivery & Returns

Delivery and Returns*

All of our orders are delivered by major UK couriers, who offer parcel tracking.

Delivery Prices

Standard Shipping 3-5 Days £4.99
2-Day Premium Shipping (Order by 2:00 pm) £5.99
1 Day Premium Shipping (Order by 2:00 pm) £6.79

Order Dispatch*

Orders before 2pm will be dispatched the same day. 

You will receive an email, to the address you provide in the checkout, from our courier with a tracking number for your parcel. The courier's service aims to have your parcels delivered in 1-2 working days after collection from Drinks Chest and whilst these times are not guaranteed as such, collections and deliveries both enjoy over 98% success rate meaning you are dealing with a reliable and trustworthy service that won’t let you down.

There is a comments section at the checkout for any messages to Drinks Chest or the courier. We cannot guarantee that any messages will reach the courier or will be actioned. 

If you have not received your order within 5 working days please email info@drinkschest.com or use the online Contact Form to get in touch - please provide your order number, date of order and any other details you deem relevant. 

Returns Policy

We will provide a full refund or replacement of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary.

On the rare occasion where the products delivered are different to those ordered we must be informed within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

Please use the messaging service in your Drinks Chest account or use the contact form to request a return or for further information.

Cancelling An Order

You have 45 minutes after placing the order to cancel your order and recieve a full refund, please use the messaging service in your Drinks Chest account or our contact form. After this point we cannot guarantee that the order hasn't been packed and shipped. If your order has already been dispatched you may cancel your order at any time up to 14 days after the goods are received, but you will be also liable for the initial and return delivery costs. The goods must arrive back at our dispatch depot unopened and undamaged. You will be sent details of a returns address. All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period. 

Sometimes we may ship from another Drinks Chest location or use a different courier because of the size or weight of a parcel, meaning the method of dispatch and courier communication may differ to as stated. The customer will be informed of this change if applicable. 

 

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Copyright 2017 Drinks Chest is a trading name of Mentholmans Ltd (08283472) VAT: 152950803 AWRS: XCAW00000102420 | Buy Alcohol Online UK | Wholesale Spirits and Alcohol UK | All Rights Reserved |
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